Responsibilities:

• Evaluate station staff performance
• Ensure flights are operated in safety manners
• Ensure good customer service is carried out on daily basis
• Keep airport operation costs are under budget
• Coordinate with airport authorities, catering, and crew hotel for various issue
• Ensure that decisions are made within established company standards
• Regular visit to concern airport department or governmental department to maintain good cooperation with them
• In coordination with the Airport team, negotiate and administer all major Airport Authority, Air Traffic Control, CIQ and etc.
• Pre-arrange and assist for concerned department from head office before & during their station audit trip
• Ensure GHA compile with company standard when performing their pre-flight editing / seat control and post flight duties
• Focused on service delivery, anticipate competitor activities by service product trends and initiate service strategies in a timely manner to out maneuver competitors
• In accordance with Company Service Deliver policy, ensure the airport team remains focused on the corporate sector generating premium revenue
• Report to headquarter about stations performance and accountable to their staff’s performance

Requirements:

• Tertiary education or equivalent, a bachelor's degree holder will be an advantage
• Minimum 8 years airport services working experience with at least 2 years of managerial experience
• Fluency in English and local language (both written and oral) are required
• Ability to communicate in Cantonese and Mandarin will be an advantage
• Customer focused with excellent customer service skills and problem-solving attitude
• Proven supervisory and people management experience
• Ability to work under pressure and in crisis, provide direction and front-line support to airport team
• Proficient in MS Excel, Word and PowerPoint
• Willing to take shift duties

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Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.